Overall Job Purpose

• Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Trains staff in established emergency procedures and implements accident and fire prevention procedures.
• Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Competencies

• Excellent Communication Skills
• Ability to Serve Client’s Needs
• Consistent display of impeccable ethics
• Customer service-oriented
• Problem solver
• Positive approach

Qualifications, Skills & Experience

• Fluent in both English and
• Strong understanding of security/loss prevention
• Internationally experienced
• Affinity with a more refined lifestyle

Candidate profile

Education and Experience

Minimum 4-year experience in similar role in comparable property with sizeable rooms and meeting spaces.

Preferred:

• Has demonstrated the ability to always work on behalf of Guests
• Has demonstrated the ability to work with other Team Members
• Successful track record of working in a collaborative/matrixed environment

Principal Accountabilities

Managing Security/Loss Prevention Operations

• Comply with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Assist the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Develop detailed “shut down” procedures for the property to ensure that all areas are secured at the appropriate times.
• Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporate into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of recording system.
• Follow Duty of Care process for the protection of guests and employees.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implement action plans to monitor and control risk.
• Monitor all unusual activities in and around the property that would impair the well-being of guests and employees.
• Oversee all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serve as a role model to demonstrate appropriate behaviors.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.
• Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspect and analyze the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provide services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyze information and evaluating results to choose the best solution and solve problems.
• Develop liaison with local law enforcement and emergency services.
• Inform and/or updates the executives and peers on relevant information in a timely manner.
• Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.