A Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

– Ensure accurate and efficient running of reception including check in/out procedures
– Respond to Guest queries in a timely and efficient manner
– Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
– Demonstrate a high level of customer service at all times
– Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
– Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
– Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
– Answer switchboard calls, as required
– Ensure all Guest deliveries and messages are received effectively and efficiently
– Act in accordance with fire, health and safety regulations and follow the correct procedures when required
– Act in accordance with policies and procedures when working with front of house equipment and property management systems
– Attend appropriate training courses, when required
– Follow and adhere to company brand standards
– Assist other departments wherever necessary and maintain good working relationships with Team Members
– Work with your Manager to identify a specific project to complete during your internship placement
– Create report with SALT scores.
– Create challenge for Team Front Office with SALT
– Make an action plan to progress SALT scores.
– Call the guest and reply to the comment on TripAdvisor, SALT.
– Manage the phone call after check-in

Fluent in English

Flexible

– You are fluent in English. French and/or Dutch are a plus
– You are driven by the guest experience: you are a good listener, proactive, you handle possible complaints
– Flexibility in tasks and shifts
– You work in a focused and orderly manner. You can handle a healthy portion of stress
– Like us, you like having fun at work 🙂

Meal vouchers, attractive hotel rate within Hilton, 100% public transportation fee, lot of fun, be part of a dynamic group!