REPORTS TO : Front office manager
Represents the hotel to the guest throughout all stages of the guest’s stay. Determinate’s a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel. English, French and preferable Dutch
Experience: Previous hotel-related experience desired.
Votre profil :
Pour exceller en tant que réceptionniste, vous devrez disposer des connaissances et compétences suivantes: