Job Description

We trust you in these areas:

  • Reservations related tasks such as handling communication for the brand
  • Handle complaint emails and follow up with property and ensure complaint is resolved
  • Managing property content on all booking channels via our content management tool
  • Streamline general website updates coming from E commerce and Marketing
  • Overseeing room type descriptions and related translations internal and external
  • Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
  • Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
  • Reporting daily business, occurring issues and important information to the HORs

Skills Required

Candidate Profile

These are your talents:

  • Experience – you’ve already worked in a similar role
  • Software skills – you are familiar with Microsoft Office
  • Plain speaking – you are in contact with guests, customers and teams in English and French/Dutch
  • Responsible and communicative – you enjoy being part of the team


This is how we work together:

  • Appreciative remuneration – supplemented by individual pension plans if desired
  • Flat hierarchies – your opinion counts
  • Further education – internally we are happy to promote your talent
  • Uniform – you work in jeans and t-shirt
  • F&B-Discount – working and eating together is part of it for us
  • International working environment – you get to know other cultures
  • Your birthday – is your additional day off
  • Health – we support your membership in a fitness club

Visit Company Page

L’atmosphère de travail dans notre hôtel Penta? Simplement détendue! Mais parfois tu as besoin de faire une pause. Nous sommes heureux de t’inviter, toi et la personne de ton choix, dans l’un de nos hôtels (deux nuitées/an). Tes amis ou ta famille sont également les bienvenus et bénéficient d’une réduction sur l’hébergement.

Regardes autour de toi, ça te plaît? Nous nous réjouissons de recevoir ta candidature! Si tu as des questions, n’hésite pas nous contacter à

  • Address:Brussels, Belgium
  • Company Size:
  • Website: Visit now
  • Published:9 March 2023
  • Job Poster:Pentahotel Brussels City Centre

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