Job Description

Martin’s Agora Louvain-La-Neuve is looking for a Rooms Division Manager In charge of the Front Office, Housekeeping and Revenue Department. Effectively coordinate the Rooms Division department on a daily basis, with a focus on reception and revenue, to ensure a smooth, successful, profitable operation.



Skills Required

  • Maintain a professional and high-quality service-oriented environment at all times.
  • Ensure a consistent, quality customer experience via active-floor management and hands-on supervision.
  • Oversee the revenue management by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and be ahead of competitors.
  • Recruiting, managing manage and training the Rooms Division staff.
  • Inform staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Develop a strong base of regular customers.
  • In charge of the GRI daily (results & follow-up).
  • Supervise hotel cleanliness and make the necessary follow up with housekeeping team to meet quality standards.
  • Consistently meet budgeted expense stipulations through meticulous cost control.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Work closely with the other departments to improve guest services and foster cross departmental communication
  • Become an active player in the social life of the hotel and the city.
  • Be aware and able to enforce all fire-life-safety procedures.
  • Remain current in all updates with regards to new procedures and training.
  • Ensure staff is fully trained in emergency procedures.


A superior 3-star hotel of the highest quality.
Thanks especially to the inclusion of every modern convenience, Martin’s Louvain-la-Neuve’s 108 guest rooms offer you a warm Zen atmosphere in contemporary design and uncompromising in comfort. For your business, academic or leisure trips, the hotel welcomes you to the pedestrian centre of Louvain-la-Neuve and invites you to live a unique experience in the heart of the Agora complex and all its facilities.
Located between the lake and the heart of the city, Martin's Louvain-la-Neuve will share its reception lobby with Martin's All Suites. All guests will be able to enjoy a lounge bar, a restaurant, a City Spa (spa, wellness, and fitness) and meeting facilities.
Oriented towards both business and pleasure, this hotel complex will be resolutely focused on sustainable innovation, while benefiting from the long tradition of service cherished by John Martin and his team.
Martin's Hotels & Eckelmans − a sustainable partnership for the Agora Urban Resort at Louvain-la-Neuve.

  • Address:Louvain-La-Neuve, Belgium
  • Company Size:
  • Website: Visit now
  • Published:6 August 2020
  • Job Poster:Hospitality Jobs

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