Customer:

• Perform Check-ins of the guests arriving late and show them to their room
• Handle early check-outs, closing the guest account
• Assist guests with concierge services
• Answer the telephone and handle possible requests
• Program and handle wake-up calls
• Handle possible walk-ins and negotiate the room rate

Quality:

• Ensure the guest satisfaction at all times
• Be aware and warn security if any suspicious person enters the lobby
• Orientate the guests in case of fire or any other emergency
• Ensure that the reports for accounting and department Managers are done in a correct and accurate manner

Profit:

• Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
• Check if all the paperwork is fully and correctly done
• Ensure a smooth closure and restart of Opera software
• Maximize the profit of the hotel, reacting positively and proactively to the possibility  of creating new/unexpected revenue (upsell)

People:

• Assist colleagues from the same or any other department
• Be responsible for one’s acts and honest with colleagues and superiors

• Multilingual (English and French required, Dutch or German is a plus)
• Open minded, capacity to work and contact with people from different cultures and backgrounds
• Capacity to solve problems independently and follow them up
• Proactive, polyvalent, guest-minded, ambitious
• Previous experience at the Front Office
• Ability to listen

• Préférence pour le candidat ayant un diplôme en hôtellerie
• Expérience probante dans le milieu de l’hôtellerie
• Capacité de travailler en équipe
• Capacité de répondre aux besoins des clients, agir et faire le suivi des plaintes
• Capacité de gérer une plainte provenant d’un client
• Ouverture d‘esprit
• Capacité d’utiliser un ordinateur et les logiciels de base