Objectif général du poste

• He/She will be responsible for the planning stage of the event cycle, from proposal, contracting, up-selling Group Sheets, conducting pre-cons as well as post event billing and providing all relevant departments with the necessary information to deliver excellent customer service for medium sized groups/events.
• The Groups, Conferences & Events Executive is the in-house contact person in charge of incoming inquiries, managing the customer relationship, converting enquiries into confirmed sales.
• He/she is the connecting link between the customer and our teams, such as the Sales Team, F&B team and all other operational departments.
• He/She will assist the team in developing future and repetitive business with customers, contributing to the profitability of the hotel.

Principales responsabilités

Sales & Amdinistrative Activities:

• Maximize all GC&E (Groups, Conferences, and Events) revenue opportunities: proactively promotes, sells and controls the conference and event spaces available in the hotel.
• Take ownership for the sales side, from client enquiry, qualifying all enquiries, negotiating, contracting, follow-up and rebooking, as well as handle addendums for medium sized bookings.
• Accurate administration and control of all M&E related reservations and blocks.
• Ensure that all events are handed over to the Food & Beverage Operations Team every week in a timely manner! and that all the information is accurate, confirmed and billing details are documented and in line with the credit policy of the hotel.
• Support the F&B operations and room reservations team with information as required.
• Ensure all information is dispatched to the Chef and Operations Team in a timely manner to guarantee they can order and make a work schedule in the effective way.
• Put & keep the hotel as leader in the market through the development of future and repeated business.
• Act as an “Ambassador” for the Cardo brand & hotel.

Building Successful Relationships 

• Safeguard the highest standards of event management are in place, including building relationships with new/existing customers in order to secure returning business.
• Build strong relationships with customers, guests and team members in order to gain full understanding of their needs and work to serve them effectively.
• Meet & greet dedicated conference contact or organizer to check on their satisfaction, set-up of the meeting rooms… planning in general on the day of the event.
• Sets a positive example for guest relations.

Competencies

• Action orientated with a high drive for results
• Engaging personality
• Passion for hospitality service
• A people-person
• Positive attitude & very effective communicator
• Capacité de travailler sous pression
• Problem-solver

Qualifications, compétences et expérience

• Fluent in Dutch, English and French, an extra language is an asset.
• Strong understanding of MICE environment & tools (Cvent, MICE VIEW,…)
• Internationally experienced
• Affinity with a more refined lifestyle

Profil du candidat

Formation et expérience

Minimum an internship experience in similar role, preferable in a large property with 300+ rooms and meeting spaces.

Preferred:

• Has demonstrated the ability to always work on behalf of guests.
• Has demonstrated the ability to cooperate with other team members & departments in the hotel, particularly field sales team & revenue department and operational teams, to create an exceptional guest experience.
• Successful track record of working in a commercial collaborative/matrixed environment.
• Strong commercial understanding; including Sales, Group Sales, Meetings and Events fields
• Experience in a (reactive) sales role with a proven track record to convert sales deals, MICE requests.

• Action orientated with a high drive for results
• Engaging personality
• Passion for hospitality service
• A people-person
• Positive attitude & very effective communicator
• Capacité de travailler sous pression
• Problem-solver