Hospitality Talents, a recruitment agency specialized in hospitality profiles, is looking for an Cluster Operations Manager, for one of its client in Antwerp.

Our client, a reputable hotel group in Antwerp, is currently seeking a dynamic and experienced Cluster Operations Manager with ambition to become General Manager next.

Reporting directly to the General Manager, you will be responsible for ensuring high standards across all departments.

Key Responsibilities

• Oversee daily hotel operations to ensure efficiency, profitability, and a consistently high level of guest satisfaction.
• Lead and support department heads (mainly in F&B, Front Office, and Housekeeping) in achieving operational goals.
• Implement SOPs, quality standards, and service protocols aligned with brand and guest expectations.
• Monitor budgets, control costs, and identify areas for operational improvement.
• Support the GM in managing human resources functions: recruitment, training, scheduling, and performance management.
• Ensure compliance with health, safety, and hygiene regulations (HACCP, fire safety, etc.).
• Handle guest feedback and resolve issues promptly, always ensuring a welcoming and service-minded culture.
• Work collaboratively with sales, events, and kitchen teams to ensure smooth group, meeting, and event operations.

• At least 3 to 5 years of experience in an operational management role
• Proven leadership skills and the ability to inspire and manage cross-functional teams.
• Guest-oriented mindset with an eye for detail and a drive for operational excellence.
• Fluent in English and Dutch; French is a plus.
• Ability to work in a structured, hands-on, and proactive manner.
• Knowledge of hotel PMS systems and operational software (e.g., Opera, Mews, ResDiary, etc.) is an asset.

• An opportunity to join a reputable hotel in a strategic management role.
• A competitive salary package with performance-based incentives.
• Room for professional growth within an international hotel group.
• A dynamic, people-first working environment where your input is valued.