• The position is accountable for proactively soliciting and handling sales opportunities focusing on the Corporate (including mice) and TMC (Travel Management Company) markets and accounts.
• Ensures business is turned over properly and in a timely manner for proper service delivery.
• Lead all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
• Driving revenue growth by proactively identifying and pursuing sales opportunities within assigned client portfolio.
• Reaches personal sales goals and, together with the DOSM, executes overall sales strategy of the hotel.

Principal Accountabilities

Managing Sales Activities:

• Responsible in achieving the room and catering sales objectives of Corporate and TMC business segments.
• Act as the primary point of contact for client inquiries and concerns for his/her client portfolio
• Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management.
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Negotiate transient & group contracts and RFP’s for the hotel in accordance with current business and pricing conditions determined in the hotel’s selling strategy.
• Solicit transient and group business that enables the hotel to meet and/or exceed revenue goals in rooms, meeting&events and food&everage.
• Assists with selling, implementation and follow-through of group sales promotions, as well conversion support of the re-active sales team.
• Maintains and updates sales records as required.
• Prepare correspondence to customers; prepare and use internal (and/or company) sales systems, reports and statistics and file maintenance.
• Attend tradeshows, community events, and FAM Trips and industry meetings.
• Participate in business review meeting, pre-convention meetings, trainings and other sales-related meetings as required.
• Develops a close working relationship with operations and other departments in order to execute strategies at the property level.
• Provides other sales support where needed to other commercial segments, upon direction from General Manager and Sales Leadership, understanding and supporting overall sales strategy.
• Identifies new business to achieve personal and location revenue goals.
• Develops relationships within the corporate & TMC community to strengthen and expand customer base for sales opportunities.
• Create a sales activity plan for the Corporate segment and TMC & its feeder markets on mid-term & long-term and accordingly implement it.
• Liaise with GSO (Global Sales Office) to ensure their accounts / segments perform in line with expectations / set KPI’s of the hotel, and establishing a strong network with global sales managers.
• Put & keep the hotel as leader in the market through the development of future and repeat business.
• Act as an “Ambassador” for the Cardo brand & hotel.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels.

Knowledge of Market Trends

• Develop/maintain knowledge of market trends, supply and demand and competition.
• Gains understanding of the hotel primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions.
• Using knowledge of market trends, tools and target customer information to maximize revenue.
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc… and knows how to sell against them.