• The position is accountable for proactively soliciting and handling sales opportunities focusing on the government / diplomatic / lobbying market (and support other departments if needed)
• Lead all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
• Driving revenue growth by proactively identifying and pursuing sales opportunities within assigned client portfolio.

Achieves personal sales goals and, together with the Director of Sales & Marketing, executes overall sales strategy of the hotel.

Principal Accountabilities

Managing Sales Activities

• Responsible for achieving the room and catering sales objectives of Government and Diplomatic market segments.
• Act as the primary point of contact for client inquiries and concerns for his/her client portfolio
• Fostering positive relationships with government institutions and offices. This critical role requires a seasoned professional with expertise in navigating government processes, understanding regulatory landscapes, and executing effective business development strategies within the public sector
• Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through customer relationship management.
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, network events and written communication.
• Solicit transient and group business that enables the hotel to meet and/or exceed revenue goals in total revenue (rooms, meeting&events and food and beverage).
• Negotiate transient & group contracts for the hotel in accordance with current business and pricing conditions determined in the hotel’s selling strategy.
• Effectively manage local & key government accounts and segments, contributing towards hotel top line performance.
• Assists with selling, implementation and follow-through of group sales promotions, as well conversion support of the re-active sales team.
• Identifies new business to achieve personal, departmental & hotel’s revenue goals.
• Maintains and updates sales records & client profiles as required.
• Prepare correspondence to customers; prepare and use internal (and/or company) sales systems, reports and statistics and file maintenance.
• Attend community & network events, FAM Trips and industry meetings.
• Play a crucial role in expanding the hotel’s international footprint by establishing and nurturing relationships with Marriott Global Sales Offices and global Sales Managers.
• Participate in business review meeting, pre-convention meetings, trainings and other sales-related meetings as required.
• Develops a close working relationship with operations and other departments in order to execute strategies at the property level.
• Provides other sales support as needed, upon direction from General Manager and Director of Sales and Marketing, understanding and supporting overall sales strategy, for all segments where needed.
• Develops relationships within the governmental and corporate community to strengthen and expand customer base for sales opportunities
• Create a sales activity plan for the government segment on mid-term & long-term and accordingly implement it.
• Put & keep the hotel as leader in the marketplace through the development of future and repeat business.
• Act as an “Ambassador” for the Cardo brand & hotel.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

 Knowledge of Market Trends

• Develop/maintain knowledge of market trends, supply and demand and competition.
• Gains understanding of the hotel primary target customer and service expectations; serves the customer by understanding their business & organization, business concerns, federal lodging regulation, to offer better business solution.
• Using knowledge of market trends and target customer information to maximize revenue.
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.