Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced and highly motivated Front Office Manager to join the team of our client, a 5* hotel in Brussels.

As the Front Office Manager, you will play a pivotal role in ensuring that guests experience exceptional service and luxury throughout their, you will have the opportunity to make a difference and contribute to the success of our client’s hotel operation.

Key Responsibilities:

• Collaborate closely with the Reservation Department to strategically plan the market mix, maximizing room occupancy while meticulously recording all relevant details.
• Ensure that all Front Desk services are available and executed efficiently, consistently meeting our high standards. Provide on-the-job training and supervision to front office staff.
• Set departmental objectives, work schedules, budgets, policies, and procedures. Uphold the hotel’s commitment to delivering exceptional hospitality.
• Address guest complaints promptly, efficiently, and courteously, ensuring guest satisfaction and retention.
• Conduct employee performance appraisals, review and discuss staff personal development plans, and identify areas for improvement. Foster a culture of continuous learning and growth.
• Ensure all employees fully understand and adhere to the organization’s policies and procedures.
• Monitor and ensure punctuality, grooming standards, and uniform adherence of all employees. Be a role model for professionalism.

• Previous experience in a managerial position within the Front Office Department.
• Proficient in computer skills, including familiarity with Opera Property Management System (PMS).
• Excellent communication skills in English and ideally two other European languages.
• Exceptional customer care and organizational skills.
• Ability to thrive under pressure.
• Maintain a professional and well-groomed appearance in line with the company’s standards.

• A chance to be part of a prestigious 5* hotel
• The opportunity to work in a supportive, collaborative environment where your ideas and expertise will be valued.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.