Job Description

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Overall Job Purpose

  • Front Office Manager will administer front office functions and supervising staff on a daily basis.
  • Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
  • Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Skills Required

Competencies

  • Excellent Communication Skills
  • Initiative and the Anticipation of needs
  • Customer service-oriented
  • Attention to detail
  • Problem solver
  • Positive approach

Qualifications, Skills & Experience

  • Fluent in both English and French. Knowledge of additional languages is a plus
  • Strong understanding of front desk, guest services
  • Internationally experienced
  • Affinity with a more refined lifestyle

Preferred:

  • Has demonstrated the ability to always work on behalf of Guests
  • Has demonstrated the ability to work with other Team Members
  • Successful track record of working in a collaborative/matrixed environment

Advantages

This hotel is owned and operated by an independent franchisee, Everland SA. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

  • Address:Brussels, Belgium
  • Company Size:
  • Website: Visit now
  • Published:21 April 2021
  • Job Poster:Hospitality Jobs

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